Privacy Policy
At Velch TCG, your privacy is important to us. We are committed to protecting the personal information you provide when using our website, store, or social media channels. This policy explains what we collect, how we use it, and how we keep it secure.
1. Security of Your Information
We take the protection of your personal information seriously. Our website uses industry-standard measures, including SSL encryption, to safeguard data during online transactions. Please also take care to secure your passwords and devices, especially on shared computers.
2. Information We Collect
We may collect information such as:
- Name, email, phone number, and billing/shipping addresses
- Purchase history and shopping preferences
- Website activity and device information (including cookies)
3. How We Use Your Information
Your information helps us to:
- Process and deliver your orders
- Communicate about your orders, account, or services
- Improve our website, products, and customer experience
- Send promotions, offers, or marketing
4. Cookies and Tracking
We use cookies to enhance your experience, provide personalized content, and analyse website traffic. You can adjust your browser to refuse cookies, but some site features may not work correctly if you do.
5. Sharing Your Information
We do not sell or trade your personal data. We may share information with trusted third-party service providers, such as payment processors, shipping companies, or IT services, solely to provide our services. Some providers may operate overseas, but we take steps to ensure your data is handled securely.
6. Your Rights
You have the right to:
- Access, update, or correct your personal information
- Opt out of marketing communications at any time
- Request deletion of your personal data
7. Complaints or Questions
If you have concerns about your privacy or believe your information has been mishandled, please contact us at:
Email: [your email address]
We will investigate promptly and work to resolve your concern.